Privacy Policy

1. Introduction

Harag Logistics is a Saudi company specializing in transportation and logistics services. We are committed to protecting your privacy and personal data in accordance with Saudi laws and international standards.

The Harag Logistics app connects customers with certified transportation service providers in Saudi Arabia. This policy explains how we collect, process, and protect your personal data when using the app.

2. Information We Collect

2.1 Personal Information

• Account Information: Full name, mobile phone number, email address
• Identity Information: National ID or residence number (for authentication)
• Location Information: Home address, work address, preferred locations
• Payment Information: Credit card details, bank account information (encrypted)

2.2 Usage Information

• Geographic Location: For shipment tracking and delivery services
• Device Information: Device type, operating system, unique device identifier
• Network Information: IP address, connection type, service provider
• App Information: Usage logs, errors, performance data

2.3 Shipment and Order Information

• Shipment Details: Cargo type, weight, dimensions, value
• Delivery Information: Pickup and delivery addresses, delivery times
• Driver Information: Driver name, phone number, performance ratings
• Payment Information: Payment amounts, payment methods, transaction history

3. How We Use Your Information

3.1 Service Provision

• Connecting Customers with Drivers: To provide transportation and delivery services
• Shipment Tracking: To monitor shipment status in real-time
• Payment Processing: To facilitate payments and collections
• Customer Service: To provide technical support and assistance

3.2 Service Improvement

• Data Analysis: To understand user needs and improve service
• Feature Development: To add new and useful features
• Quality Assurance: To monitor service quality and identify issues
• Security: To protect users from fraud and suspicious activities

4. Information Sharing

4.1 With Service Providers

• Drivers: Sharing contact and location information with assigned drivers
• Payment Processors: Sharing payment information with secure payment processors
• Map Providers: Sharing location information with mapping services
• Analytics Providers: Sharing anonymized data for analysis

4.2 With Legal Authorities

• Legal Compliance: When required to comply with local laws
• Public Safety: To protect public safety and prevent illegal activities
• Investigations: When requested by competent authorities
• Rights Protection: To protect our rights or the rights of other users

5. Data Security

5.1 Technical Protection

• Encryption: Encrypting all sensitive data using advanced encryption standards
• Firewalls: Protecting servers with advanced firewalls
• Monitoring: Continuous system monitoring to detect threats
• Backups: Regular encrypted backups of data

5.2 Location Protection

6. Your Rights

6.1 Right to Access and Rectification

• Request to view all stored personal data
• Obtain a copy of your personal data
• Request to update or correct incorrect data
• Verify the accuracy of updated data

6.2 Right to Erasure and Portability

• Request to delete your account and personal data
• Export your data to a readable format
• Transfer your data to another service
• Automatic data deletion after a period of inactivity

7. Children's Privacy

8. Data Retention

• Account Information: Retained throughout active account period
• Shipment Information: Retained for 7 years for accounting and tax purposes
• Location Information: Retained for 30 days only
• Security Logs: Retained for 2 years for security purposes

9. Policy Updates

We reserve the right to update this policy at any time. We will notify you of important updates 30 days before they take effect. For substantial updates, we will request your new consent.

10. Contact Us